Activation

Activate your VitalALERT™ pendant

Takes about 5 minutes. Once complete, your device is connected to our 24/7 Australian-based professional monitoring centre.

What's included

Everything you need, in one box

No surprises. No add-ons. Your activation unlocks all of this.

12 months 24/7 Australian-based professional monitoring
Automatic fall detection
Battery up to 1 month, no daily charging
Lightweight & comfortable to wear
Two-way voice communication
No hidden fees, 12 months 24/7 Australian-based professional monitoring & SIM included
Designed for indoor and outdoor use*
Pendant ownership, yours to keep
GPS location capability

*Subject to mobile network coverage.

Register your pendant

Enter the serial number printed on the back of your pendant.

Add contacts

Tell us who to call first when an alert is triggered.

Test the line

Press the help button to confirm signal with our monitoring centre.

Device & owner details

All fields required unless marked optional.

Device serial number

First name

Last name

Date of birth

Mobile phone

Home address

Nearest cross street

Helps ambulance and emergency services locate you faster, especially in rural areas.

Key safe

A key safe lets paramedics enter your home without breaking the door if you can't get up. Highly recommended.

Do you have a key safe?

Key safe code (if you have one)

Where is the key safe located?

Your code is encrypted and only released to verified emergency responders during an active alert.

Authorised contact

The person authorised to make decisions on your behalf and act as your representative. Can be the same as your emergency contact.

Full name

Relationship

Phone number

Email (optional)

Access to site

Can this person physically access your home (key, code, or key safe)?

Average travel to site

Helps responders estimate how quickly help can reach you.

Hidden key location (optional)

If a key is hidden on site, let us know where to find it.

Directions to the property (optional)

Anything that helps responders locate your home quickly (landmarks, gate codes, parking).

Also use this person as Emergency Contact 1 (auto-fills the fields below)

Monitoring after 12 months

Your purchase includes 12 months 24/7 Australian-based professional monitoring. No payment details required now, our team will contact you around month 10 to discuss continuing your service.

I authorise VitalALERT™ to contact the people listed above in the event of an emergency, and I confirm the information provided is accurate.

Need help? Call us on 1300 848 252