Our story
Peace of mind you can wear.
VitalALERT™ is brought to you by VitalCALL, a trusted Australian provider of professional monitoring services for over 50 years. Our Australian-based response operators are trained to assess, reassure and dispatch help in seconds, 24/7, every day of the year.
- • Real human connection, never a robot
- • Australian-based professional monitoring centres
- • Trusted by NDIS and DVA participants
Global heritage
Backed by Chubb, a global leader in safety and security.
VitalALERT™ and VitalCALL are part of the Chubb family, one of the world's most established providers of fire safety and security solutions, trusted to protect people, property and assets in more than 20 countries.
With over 200 years of heritage behind us, you can be confident that the team watching over you is supported by global expertise and the highest standards in monitoring, technology and service.
Brought to you by VitalCALL
50 years of keeping Australians safe.
VitalALERT™ Watch and Pendant are products of VitalCALL Australia, the original providers of 24 hours a day, 7 days a week personal emergency response alarms.
Trading in Australia for over 50 years, we have been assisting those who want to live a full, independent and active life, but require the assurance that if help is needed, it is only the press of a button away.
VitalCALL is part of Chubb, one of the best-known provider of fire safety and security solutions, protecting people, property and assets around the world. For over 200 years, our mission has been to make your world a safer place.
Why choose VitalCALL
Trusted by hundreds of thousands of Australians.
Trustworthy, experienced and credible
For over 50 years, VitalCALL has helped hundreds of thousands of Australians remain safe and independent through personal emergency alarms, earning the trust and recommendations of more than 2,000 healthcare professionals.
Caring people
At VitalCALL, we care about you. Our response centre team is committed and we simply love what we do. We are passionate about your right to be free, and our goal is to ensure you remain independent in the comfort of your own home.
24/7 Australian-based response centre
Operating 365 days a year, 24 hours a day, our Australian-based response centre is staffed with highly skilled operators trained to deal with all types of emergency situations.
Compliant with the highest standards
All VitalCALL installations and subsequent monitoring are conducted in accordance with the Australian Standard AS 4607-1999 for Personal Emergency Response Services.
